1. What is NAVYA?
NAVYA is an online platform that allows users to connect with Providers for emotional support and meaningful conversations. It is designed as a safe and private space for sharing thoughts and experiences.
2. Is NAVYA a medical or therapy service?
No. NAVYA does not provide medical, psychological, or professional therapy services. It is only a platform for non-professional emotional support and discussions.
3. Who are the Providers on NAVYA?
Providers are individuals who engage with users for support-based conversations. They are not employees of NAVYA and do not offer certified professional advice.
4. Is my identity safe on NAVYA?
Yes. NAVYA is designed to maintain user anonymity. Your identity is not shared unless you voluntarily disclose it during interactions.
5. What information does NAVYA collect?
NAVYA collects basic information such as name, phone number, email, and usage data to provide and improve services.
6. Does NAVYA share my personal data?
No. NAVYA does not sell or share your personal data with third parties, except when required by law or for safety reasons.
7. Are chats and calls recorded?
Interactions may be monitored or processed for safety, quality improvement, and moderation purposes, in accordance with the Privacy Policy.
8. Can I remain completely anonymous?
Yes. You can remain anonymous as long as you do not share personal details during conversations.
9. Is NAVYA safe to use?
NAVYA implements security measures and moderation systems to provide a safe environment, but users should always avoid sharing sensitive information.
10. Can I contact Providers outside the app?
No. All interactions must remain within NAVYA. Sharing contact details or meeting outside the platform is strictly prohibited.
11. What happens if I violate the rules?
Your account may be suspended or permanently terminated without notice if you violate NAVYA policies.
12. Are payments refundable?
No. All payments on NAVYA are non-refundable, except in rare cases such as duplicate transactions or technical errors.
13. What payment methods are supported?
NAVYA supports secure payment methods such as UPI, cards, and other online payment systems through trusted gateways.
14. Does NAVYA store my payment details?
No. NAVYA does not store sensitive payment information like card numbers, OTPs, or PINs.
15. Can I withdraw money from my wallet?
No. Any wallet balance can only be used within NAVYA and cannot be withdrawn to your bank account.
16. How can I delete my account?
You can delete your account anytime from:
Profile Dashboard → Delete Account
17. What happens after account deletion?
Your account will be permanently removed, and your personal data will be deleted, except where retention is required by law.
18. Can I recover my account after deletion?
No. Account deletion is permanent and cannot be reversed.
19. Does NAVYA provide emergency support?
No. NAVYA does not provide emergency services. In urgent situations, you should contact local authorities, hospitals, or emergency services.
20. How can I contact NAVYA support?
You can reach us at:
📧 info@navyasocial.in