INTRODUCTION
At NAVYA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our mobile application and related services.
NAVYA is an internet-based platform that enables users to connect with Providers for emotional support and discussions. In this document, “NAVYA”, “We”, “Us”, or “Our” refers to NAVYA, and “User”, “You”, or “Your” refers to any individual accessing or using the platform. Individuals offering support are referred to as “Providers”.
By using NAVYA, you agree to the terms outlined in this Privacy Policy.
INFORMATION WE COLLECT
We collect only the minimum information necessary to operate the platform effectively. This may include:
- Name
- Phone number
- Age or basic profile details
We may also collect technical data such as:
- Device type
- IP address
- App usage behavior
Additionally, interactions on the platform such as chats, calls, or messages may be processed for safety, quality, and improvement purposes.
HOW WE USE YOUR INFORMATION
Your information is used to:
- Create and manage your account
- Provide access to services
- Improve user experience
- Ensure platform safety and moderation
- Communicate updates, offers, or important notifications
We may also use anonymized data to improve our systems and services.
DATA SHARING AND DISCLOSURE
NAVYA does not sell or rent your personal data to third parties.
We may share information only in the following cases:
- To comply with legal obligations
- To prevent fraud or illegal activities
- To protect the safety of users or others
In certain cases, anonymized or redacted information may be shared with Providers to facilitate interactions while protecting your identity.
ANONYMITY & PROVIDER VERIFICATION
To ensure user privacy and platform safety, NAVYA follows strict policies regarding anonymity and Listener access:
User Anonymity:
NAVYA is designed to protect user identity. Listeners do not have access to personally identifiable information of Users, such as full name, phone number, or any sensitive personal details. Any interaction between Users and Providers is conducted in a controlled environment that prioritizes privacy and confidentiality.
Limited Information Sharing:
Only minimal and necessary information (such as general profile details or preferences) may be visible to Providers, and that too in an anonymized or non-identifiable format.
Listeners Verification:
All Listeners on NAVYA are manually reviewed and verified by our internal team before being allowed to offer services on the platform. This verification process helps maintain quality, trust, and user safety.
NAVYA reserves the right to approve, reject, or remove any Provider at its sole discretion to ensure a safe user experience.
DATA SECURITY
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
Despite our efforts, no system is completely secure, and users are encouraged to take precautions while sharing information.
SENSITIVE INFORMATION
NAVYA is not a medical or professional advisory platform. Users are advised not to share sensitive personal information such as:
- Medical records
- Financial details
- Identity documents
If such information is shared voluntarily, it is done at your own risk.
PAYMENTS
When you make payments, we may process:
- Transaction details
- Payment method
We do not store sensitive financial information like card numbers, PINs, or OTPs. Payments are handled securely through third-party payment providers.
USER RIGHTS
You have the right to:
- Access your data
- Update your information
- Delete your account
You can manage these options through your profile settings.
DATA RETENTION
We retain your data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
THIRD-PARTY SERVICES
NAVYA may use third-party services for payments, analytics, or infrastructure. These services operate under their own privacy policies.
CHILDREN’S PRIVACY
NAVYA is an emotional support platform intended only for users aged 18 years or older. We do not knowingly collect personal information from minors under 18.
CHANGES TO POLICY
NAVYA reserves the right to update this Privacy Policy at any time. Continued use of the platform implies acceptance of changes.
CONTACT
For any questions:
📧 info@navyasocial.in